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FAQ
Frequently Asked Questions, Answered Straight.
If your question isn’t here, it’ll get answered on the call.
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COMPLIANCE & LEGAL
Compliance.
In Greater London, the Deregulation Act 2015 caps short-term lets at 90 nights per calendar year unless the property has sui-generis planning consent. We track nights letted per property and combine STR with longer-stay lets where it makes sense. Outside London the rule doesn’t apply but specific councils (Tunbridge Wells, Tandridge, Brentwood) have or are reviewing licensing schemes.
Most BTL mortgages don’t permit STR by default. We assess your mortgage conditions before signing — operating in breach is not something we’ll do for you. STR-friendly lenders include Foundation Home Loans, TMW, Paragon. We can introduce you to STR-friendly mortgage brokers if you need to refinance.
We carry public liability and professional indemnity. You need landlord insurance with explicit STR cover — most standard BTL policies don’t include it. We can recommend insurers who price STR competitively (Pikl, Schofields, Alan Boswell).
We are ICO-registered. Guest IDs are encrypted at rest, retention is 6 months post-stay, and we never share guest data with third parties beyond what’s required for booking platforms. Full DPA available on request.
OPERATIONS
Day-to-day ops.
We do. 24/7 guest comms is part of Full Management and Co-Hosting. We have an out-of-hours team covering 22:00–07:00. Issues escalated to landlords only when explicit approval is needed.
Three-step screen on every booking: verified ID, damage deposit, signed rental agreement. Damage discovered at check-out is documented immediately, charged against the deposit, pursued via insurance / recovery if it exceeds the deposit. Across three years and 50 properties, every damage incident has been fully recovered.
Yes. We treat your property as your property. Block dates via the owner portal or by emailing us; we’ll close the calendar across all platforms within 24 hours.
Airbnb, Booking.com, Vrbo, Plum Guide (where it fits), and our direct booking site. Multi-platform reduces dependency on any single platform’s algorithm changes.
MONEY
Money.
On the 5th of each month. Payment covers all bookings checked-out in the prior month, less management fee, cleaning costs and any approved maintenance. Detailed P&L attached to every payment.
Across our 50-property portfolio, landlords typically see a 30–50% uplift in net yield versus their prior BTL net. Worked example on the pricing page.
Full Management is 12 months rolling with 90 days’ notice. Co-Hosting is 6 months rolling with 60 days’ notice. If you decide to sell, we de-list and hand back operations within the notice window.
Yes — strongly recommended. Pick the property in your portfolio that’s the best STR candidate. Run it for six months. If the numbers work, roll out the rest. If they don’t, you’ve learned cheaply.
OPERATOR - SPECIFIC
How we compare.
Different shape: founder-led, geographically focused on London + Home Counties, pricing transparent (we publish; they don’t), single-unit pilot offer, operator-to-operator pitch. We have dedicated comparison pages for each.
We’ll tell you and walk away. Operating in breach of council restrictions is not something we’ll do for you. There are alternative strategies (mid-term lets, traditional letting via a partner) we can introduce you to.
Yes. Roughly 15% of our landlord base is overseas. We add a video call to the discovery process and set up monthly video reviews on top of standard reporting.
GENERAL
Common Questions From Our Guests
Yes! We offer special rates for extended stays (7+ nights). Contact us for a custom quote.
Yes! Our cancellation policy varies per property. You can check your booking confirmation for details or contact us for assistance.
Yes, we offer two options for guests.
Due to damages caused by previous guests, we have implemented this policy to ensure our properties remain in top condition for all guests.
Option 1: £250 Refundable Deposit – Fully refunded within 48 hours of checkout, provided no damages occur.
Option 2: £40 Non-Refundable Damage Waiver – Covers accidental damage up to £100, giving you peace of mind during your stay.
You will be able to choose an option at the time of booking. If you have any questions, feel free to contact our team. 😊
All our properties come fully furnished with essentials, including:
✔ Fresh towels & bed linens
✔ Fully equipped kitchen
✔ Linen, pillows and blankets
✔ Cleaning & toiletries
✔ Free WiFi & TV
…and other amenities…
Yes! All bills, including electricity, water, WiFi, and heating, are included in your booking price.
Properties are professionally cleaned before check-in. For long stays, mid-stay cleaning can be arranged upon request.
Some of our properties are pet-friendly! Please use the filter when searching or contact us to confirm.
Many of our properties include free or on-site parking. Check the property details before booking.
Check-in: From 3:00 PM | Check-out: By 11:00 AM (Early check-in/late check-out may be available upon request.)
All of our properties offer self-check-in via smart lock or key safe. You’ll receive detailed instructions before your arrival in the form of a guest portal.
No problem! With self-check-in, you can arrive at your convenience. If you need assistance, our 24/7 guest support is available.
Simply tidy your rubbish inside the property, lock up and return the keys to where you retrieved them from.
Common Questions From Our Guests
Different shape: founder-led, geographically focused on London + Home Counties, pricing transparent (we publish; they don’t), single-unit pilot offer, operator-to-operator pitch. We have dedicated comparison pages for each.
We’ll tell you and walk away. Operating in breach of council restrictions is not something we’ll do for you. There are alternative strategies (mid-term lets, traditional letting via a partner) we can introduce you to.
Yes. Roughly 15% of our landlord base is overseas. We add a video call to the discovery process and set up monthly video reviews on top of standard reporting.
On the 5th of each month. Payment covers all bookings checked-out in the prior month, less management fee, cleaning costs and any approved maintenance. Detailed P&L attached to every payment.
Across our 50-property portfolio, landlords typically see a 30–50% uplift in net yield versus their prior BTL net. Worked example on the pricing page.
Full Management is 12 months rolling with 90 days’ notice. Co-Hosting is 6 months rolling with 60 days’ notice. If you decide to sell, we de-list and hand back operations within the notice window.
Yes — strongly recommended. Pick the property in your portfolio that’s the best STR candidate. Run it for six months. If the numbers work, roll out the rest. If they don’t, you’ve learned cheaply.
We do. 24/7 guest comms is part of Full Management and Co-Hosting. We have an out-of-hours team covering 22:00–07:00. Issues escalated to landlords only when explicit approval is needed.
Three-step screen on every booking: verified ID, damage deposit, signed rental agreement. Damage discovered at check-out is documented immediately, charged against the deposit, pursued via insurance / recovery if it exceeds the deposit. Across three years and 50 properties, every damage incident has been fully recovered.
Yes. We treat your property as your property. Block dates via the owner portal or by emailing us; we’ll close the calendar across all platforms within 24 hours.
Airbnb, Booking.com, Vrbo, Plum Guide (where it fits), and our direct booking site. Multi-platform reduces dependency on any single platform’s algorithm changes.
In Greater London, the Deregulation Act 2015 caps short-term lets at 90 nights per calendar year unless the property has sui-generis planning consent. We track nights letted per property and combine STR with longer-stay lets where it makes sense. Outside London the rule doesn’t apply but specific councils (Tunbridge Wells, Tandridge, Brentwood) have or are reviewing licensing schemes.
Most BTL mortgages don’t permit STR by default. We assess your mortgage conditions before signing — operating in breach is not something we’ll do for you. STR-friendly lenders include Foundation Home Loans, TMW, Paragon. We can introduce you to STR-friendly mortgage brokers if you need to refinance.
We carry public liability and professional indemnity. You need landlord insurance with explicit STR cover — most standard BTL policies don’t include it. We can recommend insurers who price STR competitively (Pikl, Schofields, Alan Boswell).
We are ICO-registered. Guest IDs are encrypted at rest, retention is 6 months post-stay, and we never share guest data with third parties beyond what’s required for booking platforms. Full DPA available on request.
Yes! We offer special rates for extended stays (7+ nights). Contact us for a custom quote.
Yes! Our cancellation policy varies per property. You can check your booking confirmation for details or contact us for assistance.
Yes, we offer two options for guests.
Due to damages caused by previous guests, we have implemented this policy to ensure our properties remain in top condition for all guests.
Option 1: £250 Refundable Deposit – Fully refunded within 48 hours of checkout, provided no damages occur.
Option 2: £40 Non-Refundable Damage Waiver – Covers accidental damage up to £100, giving you peace of mind during your stay.
You will be able to choose an option at the time of booking. If you have any questions, feel free to contact our team. 😊
All our properties come fully furnished with essentials, including:
✔ Fresh towels & bed linens
✔ Fully equipped kitchen
✔ Linen, pillows and blankets
✔ Cleaning & toiletries
✔ Free WiFi & TV
…and other amenities…
Yes! All bills, including electricity, water, WiFi, and heating, are included in your booking price.
Properties are professionally cleaned before check-in. For long stays, mid-stay cleaning can be arranged upon request.
Some of our properties are pet-friendly! Please use the filter when searching or contact us to confirm.
Many of our properties include free or on-site parking. Check the property details before booking.
Check-in: From 3:00 PM | Check-out: By 11:00 AM (Early check-in/late check-out may be available upon request.)
All of our properties offer self-check-in via smart lock or key safe. You’ll receive detailed instructions before your arrival in the form of a guest portal.
No problem! With self-check-in, you can arrive at your convenience. If you need assistance, our 24/7 guest support is available.
Simply tidy your rubbish inside the property, lock up and return the keys to where you retrieved them from.
Host or Stay - We Make It Simple
At Rich Property Management we make hosting and staying effortless, smooth, and stress-free.
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